Official 42 Lec 4
答题结果:0/6
答题时间:0''
Question 3 of 6
Why does the student mention his experience at a hotel in Chicago?

A.

To show how complaints about a negative experience can hurt a business

B.

To illustrate a surprising result of a successful service recovery

C.

To give an example of an ineffective service recovery

D.

To stress the importance of preventive maintenance in the hotel industry

我的答案:

正确答案:B

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