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Question 4 of 6
What is the professor's opinion of the service recovery paradox?

A.

It should not be relied on as a way to increase customer loyalty

B.

It does not produce long-lasting benefits for the service provider

C.

It is more common in the hotel industry than in other service industries

D.

it can only be beneficial if the customer is not aware of the original failure

我的答案:

正确答案:A

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