Official 42 Lec 4
答题结果:0/6
答题时间:0''
Question 5 of 6
What point does the professor make when she mentions a fast-food restaurant?

A.

Service failures should be analyzed from the service provider’s perspective

B.

A customer’s reaction to a service failure can vary under different circumstances

C.

It is important for service managers to identify the source of a service failure

D.

Some service industries are more vulnerable than others to service failures

我的答案:

正确答案:B

00:00
00:00
隐藏原文

译文