Read the letter.

Dear Ms. Parker,

We want to acknowledge receipt of and thank you for your letter dated September 28th concerning issues of Sports Today not sent to you. We have investigated the matter and found that you should have received your September and October issues, as your subscription is not up for renewal until November 1, 2018.

We would hereby like to apologize sincerely for our mistakes. I have corrected the error and raised a packing order to be sent to you tomorrow on October 19, 2018, for the two missing issues. And to make up for the mistakes we have made, we have enclosed our two other best selling magazines(Cars Today and Home Today) in a different package.

We'd also like to let you know that we value you as an important customer to Sports Today.We have attached a self addressed, postage-paid envelope and a subscription form with a special discount of25% off our normal rates for your convenience.

Once again, please accept our sincere apology for the inconvenience we caused you. Feel free to contact us or email us if you need any further help or clarification. We will always be at your service.

Tom Bridges

Customer Service Officer